Return, Refund & Cancellation Policy
This policy explains the eligibility conditions and process for returns, exchanges, refunds and order cancellations at Entice India.
1. Return Window
Customers may request a return for an eligible product within 3 calendar days from the date of delivery.
The return request must be submitted within this period using the email process described below. The return window begins on the delivery date, not the purchase or dispatch date.
Product-specific eligibility conditions must be clearly displayed on the relevant product page before purchase. Any exclusion must be disclosed before the customer places an order and must comply with applicable law.
2. Return Eligibility
To be considered for a standard return, a product should generally:
- Be unused and in its original condition.
- Be returned with its original packaging, tags and accessories, where applicable.
- Be accompanied by the order number or proof of purchase.
- Meet any clearly disclosed product-specific eligibility conditions.
Products that have been used, damaged after delivery or returned without required packaging may be ineligible for a standard change-of-mind return, except where a remedy is required by applicable law.
Product-Specific Exclusions
Only products clearly identified as ineligible before purchase may be excluded from standard returns, subject to applicable law. Any product-specific return restrictions must be stated on the relevant product page.
These exclusions do not remove any remedy required by law for products that are defective, damaged, incorrect or materially different from their description.
Damaged, Defective or Incorrect Products
If a product arrives damaged, defective or different from the item ordered, contact customer support promptly. Include your order number and clear photographs of the issue so that the request can be reviewed.
3. How to Initiate a Return
To initiate a return, email Indiaentice@gmail.com within 3 calendar days from the date of delivery.
Use the subject line:
Return Request – Order #[Your Order Number]
Include the following information:
- Order number.
- Name used when placing the order.
- Product name and any relevant variant.
- Delivery date.
- Reason for the return or exchange.
- Clear photographs of the product and its condition, where relevant.
Our support team will review the request and respond with the decision and return instructions. Please do not send the product back before receiving confirmation and instructions.
4. Return Shipping and Other Charges
For a change-of-mind return, the customer is responsible for return shipping unless our support team confirms otherwise in writing.
If a product arrives damaged, defective or incorrect, contact us before arranging return shipping. Our team will review the issue and communicate the applicable resolution and shipping arrangements.
Any applicable pickup, self-shipping or exchange charges will be communicated before the return or exchange is confirmed.
The return destination and shipping instructions will be provided by our support team after the return request is reviewed. Do not send products to an address that has not been confirmed by our team.
Original shipping charges may be non-refundable where this was disclosed before purchase and is permitted by applicable law. This does not remove any remedy legally required for damaged, defective, incorrect or non-conforming products.
5. Restocking Fee
No restocking fee applies to eligible returns.
No undisclosed return, pickup or exchange fee should be charged. Any applicable shipping or exchange charges must be communicated before the customer confirms the return or exchange.
6. Refund Processing
Once the returned product has been received or collected, it will be inspected for eligibility and condition.
Approved refunds will be processed within 7 days after the returned product has been received or collected, inspected and approved.
Refunds will be issued to the original payment method wherever supported. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.
If a refund has not been processed within the stated period, contact customer support with your order number.
7. Replacement and Exchange Requests
Customers who receive a damaged, defective or incorrect product should contact support with the order number and relevant photographs.
Replacement or exchange requests will be reviewed according to product availability, the circumstances of the issue and applicable law. Our team will communicate the next steps and any applicable charges before the exchange is confirmed.
8. Order Cancellation
Contact customer support as soon as possible if you wish to cancel an order. Cancellation may be possible before dispatch. Once an order has been dispatched, cancellation may no longer be available through the standard process.
If a cancellation is accepted after payment has been collected, the applicable refund will be processed within 7 days of cancellation approval.
Nothing in this policy removes any cancellation or refund rights that customers have under applicable law.
9. Policy Changes
The terms applicable to an existing order will not be changed retrospectively in a way that removes rights or protections already applicable to that order.
Any policy updates will be published on this page. The applicable terms and any product-specific exclusions must be clearly disclosed before a customer places an order.
10. Contact Us
Entice India
Operated by MOHD MOHSIN, proprietor of PHOENIX IT GLOBAL.
Email: Indiaentice@gmail.com
Business Address: H No. 83, Lane Haji Kalu Baig Ki Gali, Jama Masjid Road, Moradabad, Uttar Pradesh – 244001, India.